Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email address, phone number, shipping address, and payment details. We also collect browsing data through cookies and analytics tools.

2. How We Use Your Data

Your data is used to: process orders, send order updates and tracking, manage Store Credit balances, improve our services, and communicate about new drops (with your consent). We do not sell or rent your personal information to any third party.

3. Data Security

We implement SSL/TLS encryption across the entire site. Payment processing is handled by Razorpay, a PCI-DSS Level 1 compliant payment gateway. We never store full card details on our servers.

4. Cookies

We use essential cookies for cart management and session authentication. Optional analytics cookies help us understand traffic and improve the shopping experience. You may disable non-essential cookies in your browser settings.

5. Third-Party Services

We use the following third-party services, each governed by their own privacy policies: Supabase (database), Razorpay (payments), Google (authentication), and our delivery partners (shipping).

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for 7 years as required by Indian tax regulations.

7. Your Rights

You have the right to request access, correction, or deletion of your personal data at any time. Contact us at shop@intru.in.

8. Grievance Redressal

For privacy-related grievances, contact our Nodal Officer at shop@intru.in. Grievances will be acknowledged within 48 hours and resolved within 30 days.

9. Updates

This policy may be updated periodically. Significant changes will be communicated via email to registered users.